All drivers undergo a background check before joining our platform, if you see in your ride is someone else besides our driver, contact us, we will solve to give you the safest service you can have.

If your driver’s vehicle is different from what’s pictured in the app, cancel the ride. Let us know the specific vehicle differences and we’ll investigate.

If you think you left something in one of the cars, you’ll need to contact us, and give us all the information of your items, we will contact our driver. We will contact you back as soon as possible

We hope all riders have a safe and pleasant experience during their trip. They agreed to maintain a high standard of professional care and service. If you believe you didn’t receive this, we’d be more than happy to help look into the issue. Simply contact us and provide your trip details and we’ll review the situation for you.

If your driver’s vehicle didn’t match the description provided, remember to let us know, and contact us. We will solve this issue.

We work hard to offer you the best possible service and so we hope this never happens. If it does, however, cancel your journey and get in touch with us- via app or web- to let us know, or go to Incident Report.

Be sure to indicate the need for a child seat in the ride options so that drivers with equipped cars can respond to your order. In the comments, specify the number of children, their age or the category of the necessary child restraint.