Nube LI Help / Driver / Problem with the app

I can not log in

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If you cannot access your account make sure it is connected to an internet network or service provider, you can also restart your device, it may be one of those the problem, if after this the problem continue contact us.

I can’t accept trip and / or the app just keeps searching

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Issues with mobile phones can vary depending on the phone make, model, android version and so much more. In this article, we will find the most common issues that might affect the Driver app.

Here are some frequently found issues to check:

  • Phone Freezing, Slow or Not Responding
    This happens when the device’s storage fills up. It is common for Android to have 2 kinds of storage which is the Phone/Internal memory and the SD card memory. Over time you tend to download apps and forget about them and these unused apps will eat up your internal memory, slowing your phone down. You then need to delete the unused app to get your phone running at its optimal level.
  • Connectivity issues
    When passing by tall buildings, thick walls, foliage or it’s just that the area can weaken signal strength, it can cause connectivity issues. Issues can be with Bluetooth, WI-FI or cellular network. What you can do is enable Airplane mode for 30 seconds, toggle it off, and try connecting again. Sometimes simply toggling the specific connection can also solve the problem.
  • App crashes
    This happens for a different reason but the most common of them is when either the app or the phone needs to be updated. Ensure to check if there is an update to let the phone continue with the updates.
  • Screen not responding
    At this point, the best option, if the screen is not responding, is to reboot/restart the phone. This will enable the user to gain control of the mobile phone.
  • Are you logged in?.
  • Is the phone location set to always?.
  • Is motion & fitness enabled for the app?.
  • Did your phone put the app to sleep?. Check Battery Optimization.

There are other items that may cause trips not to log:

  • Low battery, sparse cell towers, etc can cause incomplete or missing trips.
  • Short trips, under a mile, may not be logged.

I can’t log in

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If you are still unable to login, please do the following troubleshooting steps.

  • Make sure to have a good 4G connection or Wifi.
  • Ensure that the GPS is working.
  • Toggle Off and On GPS button to force a refresh.
  • Uninstall app.
  • Clear cache (for Android) – Do not skip this step.
  • Restart the device.
  • Make sure there is memory/Storage available on the phone, uninstalled unwanted junk.
  • Download the Latest App version.
  • Install and test again.
  • Provide a screenshot if the issue persisted.

Let us know, Contact us after trying the troubleshooting steps, if you are still unable to log in.

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