Nube LI Help / Passenger / Cancelation Cost

The Passenger Did Not Show Up

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We’ve got Cancellations Fees in place to keep things fair for all users.

The Driver Is Waiting

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Our per-minute Waiting Fee is applied for the time drivers spend waiting for riders. The Waiting Fee will only begin after your driver has waited for five (5) minutes at the pickup point. You will then be charged a Waiting Fee of $0.50 per minute. This will continue until your driver starts the service.

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